Terms of Use

Welcome to Optima Cleaners. These terms and conditions outline the rules and regulations for the use of Optima Cleaners’ website which is property of Optima Services Group Pty Ltd. Optima Services Group is registered in Australia under company number 634 762 600 is located at 37 Butterfield St, Herston, QLD 4006.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please kindly close our web site.


This website is operated by Optima Cleaners. Throughout the site, the terms “we”, “us” and “our” refer to Optima Cleaners. Optima Cleaners offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. “Client”, “You” and “Your” refers to you, the person accessing this website.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our role is as an introductory agent for providers of Cleaning services and we are authorised by such providers to enter into a contract with you on the service providers’ behalf. We will do this by taking your booking enquiry, allocating the booking to an available provider (Provider) and then sending you an email confirming the details of your booking and providing a link to the Services Terms and Conditions.

By booking a service you agree to the Services Terms and Conditions set out by the Provider of the service, hence a contract will come into existence between you and the Provider.

Your contract is with the Provider and responsibility for the provision of the services rests solely with the Provider. Please read the Services Terms and Conditions carefully as they will be legally binding on you once you have indicated your agreement to them.

Although your contract is with the Provider, we will continue to be your main point of contact whilst the Provider is providing the Cleaning services to you and we will also process all non-cash payments from you on behalf of the Provider.

Although we make every effort to vet and select an appropriate Provider, the responsibility for the provision of the Cleaning services is the Provider’s alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the Cleaning services.

We welcome your feedback about Providers and if you experience problems of any kind with a Provider please contact us straightaway on 1300 842 015.


We reserve our right to refuse a job where property condition, customer attitude or safety precautions hinder us from doing an optimal job and hence guaranteeing services standard.

Parking or other fees required to access the premises are to be covered by our customers.

We need a minimum of 48 hours notice for cancelling a service. Failure to notify us minimum 48 hours before the service take place will result in $50 non refundable cancellation fee.

We accept card or cash payment on the day of the service. Payment with a direct deposit/ electronic transfer must be made in full 24 hours before the commencement of the clean unless otherwise agreed with the us. Please send through your remittance advice and allow 3 working days for the banking transaction to take place. Debt recovery costs might incur in case of refusal to settle payment within the payment terms.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


Bond Cleaning

This quote is an estimate based on the description provided at the time of quoting, average property size and average property condition. Extra charges may apply on the day in accordance with property condition and size. As average size we consider: Master Bedroom up to 16 sqm, Minor bedroom size up to 12sqm, Kitchen up to 12sqm, Bathroom up to 9 sqm, Living room up to 27 sqm, Laundry up to 5 sqm, Balcony up to 10 sqm. Properties above the average size are considered bigger and extra charges may apply. As below average condition, we consider the following cases. For better customer experience, transparency and ease of use we provide photos of properties in condition below average:
Wall Spot Cleaning includes maximum of 5 spots per wall. If more spots need to be cleaned or complete wall washing is needed, additional charges may apply.
Blind cleaning, carpet steam cleaning and pest control or any other service are not part of our Bond Cleaning price, unless specified in our written quote.
Balcony/Patio/Garage cleaning – we provide a 100% bond guarantee for all areas on our checklist inside the property. However, for external areas like balcony, patio or garage we do not offer a free re-clean due to these being exposed to weather conditions.
Hourly based cleaning is not bond guaranteed. The cleaning crew does as much as they can within the allocated time.
Ceilings and external areas are not part of our Bond Cleaning packages.
Our “100% bond cleaning guarantee” stands for return free of charge to rectify any issues the property manager/landlord raised in the exit report related to our Bond Cleaning packages within 7 working days of the day of the cleaning. We will conduct as many re-cleans as needed, so we guarantee your bond back. A frame of 24 to 72 hours is required from the time we receive the Agents exit report to dispatch a unit to conduct a re-clean. On the day of the re-clean we would require access to the property. We don’t have a policy of doing refunds.
Carpet Stain Removal is not included in our Bond+Carpet Cleaning packages. We do not provide a bond guarantee for carpets.
Unreachable areas. If there are areas not reachable by the cleaning crew, we will ne be held liable. i.e. – high ceilings, windows situated in unreachable areas and etc.

Carpet/ Rug/ Upholstery/ Mattress Cleaning

This quote is an estimate based on description provided at the time of quoting and average upholstery condition and size. Extra charges may apply on the day in accordance with condition and size. For Upholstery as average size we consider up to 1m sections, and normal dirt and up to 2 stains per section, 10cm each. For Carpet as an average size we consider 16sqm master bedrooms, 12sqm minor bedrooms, 27 sqm living rooms and 12 steps stairs, normal dirt and up to 2 stains per room, 20cm each. Upholstery/Carpet above the average size are considered bigger and extra charges may apply.
Our “satisfaction guarantee” stands for using the latest technology on the market, expertise and maximum commitment to utmost to ensure complete customer satisfaction. However, we cannot guarantee we will remove any stains on 100% due to the specifics of the fabric, condition, nature and age of the stains. We don’t have a policy of doing refunds.
It is recommended for the furniture to be removed, so we can get better result of the cleaning. If it is not we clean around it.

Once-off/ Spring/ Regular Cleaning

This quote is an estimate based on description provided at the time of quoting and average property condition. Extra time may be needed in accordance with property condition and size. As average size we consider: Master Bedroom up to 16 sqm, Minor bedroom size up to 12sqm, Kitchen up to 12sqm, Bathroom up to 9 sqm, Living room up to 27 sqm, Laundry up to 5 sqm, Balcony up to 10 sqm. Properties above the average size are considered bigger and extra additional time may be needed. Same applies for properties condition which is considered below average. For better customer experience, transparency and ease of use we provide photos of properties in condition below average:
Blind cleaning, carpet steam cleaning and pest control or any other service are not part of our Deep/Spring Cleaning price, unless specified in our written quote.
Ceilings and external areas are not part of our packages

Oven Cleaning

Cleaning between the glass panels of the oven door is possible only if the panels are removable. If they are sealed to the door or if there is a risk of damaging them, we will not be able to clean them.
Cleaning the area above the grill (top of the oven) is possible only if the the grill is pulled out prior to starting the service. If it is not removed we will clean around it because of safety purposes. And we we need an electrician license.
Unscrewing and dismantling of the oven fan can only be done upon inspection and confirmation of the technician on site. By law we need an electrician license for this one, but on some occasions upon confirmation of the technician and assessing of the safety status, he is able to dismantle and clean it.

Window Cleaning

Window tracks and sills are part of our service. However if the tracks are in condition which will significantly increase the time of the service, we reserve our right to amend our quote on site.


We are the owner or the licensee of all intellectual property in our websites and apps, and of the material published on it. Those works are protected by copyright laws and treaties around the world. We, Optima Cleaners any of our subsidiaries, partners, service providers, licensors or any other third parties related to us own and reserve all intellectual property rights and other rights and title in and to the Optima Cleaners, and all data and content included therein, including, user accounts, computer and/or app code, titles, objects, chat logs, phone recordings, artwork, graphics, designs, photos, pictures, sounds, musical compositions and recordings, and methods of operation.

We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy the Optima Cleaners website, apps and account system, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this Agreement. Unless otherwise expressly authorised by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive script from, translate, lease, grant security interest in, transfer, publish, assign or otherwise distribute any of the Optima Cleaners intellectual property.

You acknowledge and agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of the Optima Cleaners and its properties, or use of the Optima Cleaners or its properties, not in accordance with this Agreement, is expressly prohibited and may result in civil and/or criminal penalties.

You acknowledge and agree that you shall have no ownership or other property interest in your account, and that all rights in and to your account are and shall forever be owned by and inure to the benefit of Optima Cleaners.

You acknowledge and agree that you have no claim, right, title, ownership, or other proprietary interest in the contents of the websites and/or the apps, and/or any other credits accumulated through any Optima Services Group websites, apps or account systems, regardless of any consideration offered or paid in exchange.

You acknowledge and agree that Optima Cleaners, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, impairment, hacking, or any other damage or loss of any kind caused to content of the websites, apps, accounts and/or account systems, including deletion of any and all of the websites, apps, accounts, account systems and/or any and all accumulated credits.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you’re a copyright owner or agent thereof and believe that content posted on our websites or in our apps or elsewhere, infringes upon your copyright, please submit a notice to the Legal Department with:

– An electronic or physical signature of the person authorised to act on behalf of the copyright owner; – A description of the copyrighted work that you claim has been infringed; – The URL of the location on the website or a screenshot of the location in the app containing the material you claim is infringing; – Your address, telephone number, and email address; – A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and – a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or the person authorised to act on the copyright owner’s behalf.

37 Butterfield Street Herston, Qld 4006

[email protected]

Please note that these notifications are legal notices and that Optima Cleaners may provide copies of such notices to the participants in the dispute or to third parties, at its discretion or as required by law. The Privacy Policy does not protect information provided in this notices.


By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products and services that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


We monitor and may process information about you in accordance with our Privacy Policy.

By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, deals, offers, discounts, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or amend information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the outcomes that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Optima Cleaners, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, damage, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Optima Cleaners and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer want to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to comply with these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.


The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.


These Terms of Use shall be governed by, and construed and interpreted in accordance with, the laws of the State of Queensland, Australia.

SECTION 22 – CHANGES TO Terms of Use

You can review the latest version of the Terms of Use at any time at this page.

We reserve our right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your duty and responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.


Questions or concerns about the Terms of Use should be addressed to: [email protected]