Carpet and Rug Cleaning Dalkeith

Frequently Asked Questions about Our Carpet Cleaning Services

Q: How often should I arrange a professional carpet clean?

A: We generally suggest a deep clean every 6 to 12 months, depending on how much use your carpets get. Homes with children, pets, or heavy foot traffic may benefit from more frequent cleaning, especially if anyone in the household suffers from allergies.

Q: What’s the best thing to do if I spill something on my carpet?

A: Acting quickly makes all the difference. For drinks such as coffee, tea, or wine, blot the liquid immediately and apply a mild detergent-and-vinegar solution, working carefully from the outside of the stain towards the centre. For sticky or solid messes like chocolate or blood, gently scrape away the excess with a blunt tool before applying a detergent solution, followed by an ammonia mix. Greasy marks such as oil or chewing gum should first be treated with a dry-cleaning solution, then followed up with a detergent-vinegar blend. If you’re unsure, start by blotting or scraping, then use a dry-cleaning solution with lukewarm water. Always blot dry after each step. When in doubt, call in the professionals to avoid making the stain worse.

Q: Can you get rid of unpleasant odours, including pet smells?

A: Absolutely. Our advanced cleaning methods don’t just remove dirt and stains—they also neutralise stubborn odours, including those caused by pets. We use eco-friendly deodorising treatments that target the bacteria responsible for the smell, leaving your carpets fresh and hygienic.

Q: How long does a typical carpet cleaning appointment take?

A: Most jobs take between 1 and 2 hours, depending on the size of the rooms, the condition of the carpet, and the cleaning method required. Larger areas or heavily soiled carpets may take a little longer.

Q: Are your cleaning products safe for children and pets?

A: Yes, without question. We only use non-toxic, environmentally friendly products that are tough on stains but gentle enough for your family and pets. Our solutions are specially designed to protect carpet fibres while maintaining healthy indoor air quality.

Q: How long will it take for my carpets to dry afterwards?

A: In most cases, carpets are dry within 2 to 4 hours. Thicker piles, such as wool or shag carpets, may take up to 6 hours. Good ventilation helps speed up the process, so we recommend opening windows and doors. If needed, we can also provide air movers at no extra cost to accelerate drying.

Q: Will every stain be completely removed?

A: We do our utmost to remove as many stains as possible, including food spills, pet accidents, and everyday dirt. However, some older or untreated stains may be more difficult to eliminate entirely. Our technicians will discuss this with you beforehand and work hard to achieve the best possible outcome.

Q: What’s the most effective way to deal with pet stains on carpets?

A: For pet-related accidents, we recommend a pre-treatment solution followed by hot water extraction. This process breaks down stubborn stains and odours, removing them from deep within the fibres. It also eliminates bacteria, leaving your carpet clean, fresh, and odour-free.

Q: Do you also clean rugs?

A: Yes, we do. Alongside carpet cleaning, we provide professional rug cleaning services, including dry cleaning for delicate or natural fibre rugs such as wool and silk. Our team will select the most appropriate method to preserve the beauty and quality of your rug.

Q: Which areas do you cover with your carpet cleaning service?

A: We operate throughout Dalkeith and the surrounding suburbs. Whether you’re based in the city centre or a nearby area, our expert cleaners are ready to help keep your carpets and rugs in top condition. Simply enter your postcode on our website to check availability.