Deep Carpet & Rug Cleaning in Perth

Frequently Asked Questions about Our Carpet Cleaning Services

Q: How often should I get my carpets professionally cleaned?

A: We recommend a deep clean every 6 to 12 months, depending on foot traffic, pets, or children. High-traffic areas or homes with allergy sufferers may need more frequent cleaning to maintain freshness and hygiene.

Q: What should I do if I spill something on my carpet?

A: Quick action is key! For liquids like coffee, tea, or alcohol, blot the spill and apply a detergent-vinegar solution, working from the edges inward. For sticky or solid spills like chocolate or blood, scrape off excess with a blunt object, then apply a detergent solution followed by an ammonia solution. For greasy stains like oils or chewing gum, use a dry-cleaning solution first, then a detergent-vinegar mix. When in doubt, start by blotting or scraping, then apply a dry-cleaning solution and lukewarm water. Always blot dry after each step. Call the professionals when in doubt to prevent further damage.

Q: Can you remove bad smells from carpets, including pet odours?

A: Yes! Our advanced cleaning solutions not only remove dirt and stains but also neutralise unpleasant odours, including tough pet smells. We use eco-friendly deodorising treatments that eliminate the bacteria causing the smells, leaving your carpets fresh and clean.

Q: How long does a carpet cleaning service take?

A: On average, it takes 1 to 2 hours, depending on the room size, the carpet’s condition, and the cleaning method. If the space is heavily stained or large, it might take a little longer.

Q: Are your cleaning products safe for kids and pets?

A: Absolutely! We prioritise safety and use non-toxic, eco-friendly cleaning solutions that are tough on stains but safe for your family and pets. Our detergents are specially formulated to protect carpet fibres and indoor air quality.

Q: How long will my carpets take to dry after cleaning?

A: Most carpets dry within 2 to 4 hours, but thicker wool or shag carpets may take up to 6 hours. Ventilation speeds things up, so we recommend opening windows and doors to allow airflow. If needed, we can provide air movers free of charge to help with drying.

Q: Will all stains be removed?

A: We aim to remove as many stains as possible, including food spills, pet accidents, and everyday dirt. However, some older or untreated stains may be more challenging to eliminate completely. Our technicians will discuss your expectations upfront and do everything they can to achieve the best possible results.

Q: What is the best way to clean carpets with pet stains?

A: For pet stains, we recommend a pre-treatment solution followed by hot water extraction. This method breaks down tough pet-related stains and odours, ensuring they are removed from deep within the fibres. The extraction process eliminates both stains and bacteria, leaving your carpet spotless and odour-free.

Q: Do you offer rug cleaning services as well?

A: Yes, we do! In addition to carpets, we offer professional rug cleaning, including dry cleaning for delicate or natural fibre rugs like wool and silk. Our technicians will choose the most suitable cleaning method to preserve the look and quality of your rug.

Q: What areas do you cover with your carpet cleaning services?

A: We provide carpet cleaning throughout Perth and surrounding suburbs. Whether you’re located in the heart of the city or a nearby area, our expert cleaners are ready to help keep your carpets and rugs looking their best. Simply enter your postcode on our website to check availability.